Introduction
Health N Home ("we", "our", or "us") is committed to protecting the privacy and security of our clients' and website visitors' ("you" or "your") personal information. This privacy policy outlines our practices regarding the collection, use, and disclosure of your personal data in compliance with the General Data Protection Regulation (GDPR).
Data Controller
Health N Home is the data controller responsible for your personal information collected through our website, during enquiries on our home care services and continence assessments.
Information We Collect
We collect and process the following types of personal information
- Identity Data: Names, titles, and other personal identifiers.
- Contact Data: Address, email address, phone number, and other contact information.
- Health Data: Information related to your health condition, treatment plans, and continence assessments, necessary for providing personalised care services.
- Technical Data: IP addresses, browser types, and other technology on the devices you use to access our website.
- Other Information: Information collected via cookies and tracking technologies.
How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage our services, such as home care needs assessments and continence assessments.
- To communicate with you regarding our services, appointments, and inquiries.
- To improve and personalise your experience with our services and website.
- To comply with legal and regulatory obligations.
Legal Basis for Processing
Your personal information is processed on the following legal bases:
- Consent: When you have explicitly agreed to the use of your personal information for specific purposes.
- Contractual Necessity: When processing is necessary to perform a contract with you or take steps before entering into a contract.
- Legal Obligation: When required to comply with laws and regulations, such as the NDIS Act.
- Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your rights are not overridden.
Sharing Your Information
We do not sell, rent, or lease your personal data.
Your information may be shared with:
- Third-party service providers who assist us in delivering our services under strict confidentiality agreements.
- Regulatory bodies, such as the NDIS Commission, as required by law.
Other entities only when necessary and in compliance with privacy laws. - Other entities only when necessary and in compliance with privacy laws.
Use of Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, including:
- Essential Cookies: For website functionality.
- Performance Cookies: To monitor website performance and analyse traffic.
- Marketing Cookies: To deliver relevant advertisements and promotions.
You can manage or disable cookies via your browser settings, though this may impact your website experience.
Data Security
We have implemented robust security measures to protect your personal data from unauthorised access, alteration, loss, or misuse. These include:
- Encryption technologies.
- Secure storage systems.
- Access controls for staff handling sensitive data.
Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to processing of your data.
- Request restriction on processing your data.
- Request transfer of your data.
- Withdraw consent at any time.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, or reporting obligations.
Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Health N Home
support@healthnhome.com.au
(0408) 993 259
3/30 Lisburn Street, East Brisbane Queensland, Australia 4169
