Privacy Policy

Introduction

Health N Home ("we", "our", or "us") is committed to protecting the privacy and security of our clients' and website visitors' ("you" or "your") personal information. This privacy policy outlines our practices regarding the collection, use, and disclosure of your personal data in compliance with the General Data Protection Regulation (GDPR).

Data Controller

Health N Home is the data controller responsible for your personal information collected through our website, during enquiries on our home care services and continence assessments.

Information We Collect

‍We collect and process the following types of personal information

Identity Data: Names, titles, and other identifiers.
Contact Data: Address, email address, phone number, and other contact information.
Health Data: Information related to your health condition, treatment plans, and continence assessments, necessary for providing personalised care services.
Technical Data: IP addresses, browser types, and other technology on the devices you use to access our website.

How We Use Your Information

Your personal data is used for the following purposes:

To provide you with services such as home care needs assessments and continence assessments (among others).
To communicate with you regarding our services.
To improve and personalise your experience with our services.
For compliance with legal obligations.

Legal Basis for Processing

Your personal data is used for the following purposes:

Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: We may process your information for our legitimate interests or those of a third party, provided those interests do not override your rights and interests.

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. Your information may be shared with third-party service providers who perform services on our behalf, under conditions of confidentiality and in compliance with GDPR.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Your Rights

Under GDPR, you have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to processing of your data.
Request restriction on processing your data.
Request transfer of your data.
Withdraw consent at any time.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Health N Home
support@healthnhome.com.au
(0408) 993 259
3/30 Lisburn Street, East Brisbane Queensland, Australia 4169